If a patient complains of a swollen lip post-treatment and claims it was caused by dental work, what should you do?

The most appropriate course of action in response to a patient complaint regarding a swollen lip post-treatment is to document the complaint and proceed with an investigation. This approach is critical for several reasons.

Firstly, documentation serves as an essential record of the patient's concerns, including specific details about the complaint, the timing in relation to the dental treatment, and any relevant observations made by the dental professional. This information is vital for understanding the issue at hand and for any necessary follow-up actions.

Secondly, conducting an investigation allows for a thorough assessment of the situation. It's important to gather all necessary information, such as the patient's medical history, the procedures performed, and any products or materials used during the treatment. This step helps determine whether the complaint has merit and if any actions need to be taken to address potential complications or to implement preventive measures for future treatments.

By focusing on documentation and investigation, you create a structured approach to handling the complaint that adheres to professional standards and ethical guidelines. This also helps in maintaining patient trust, demonstrating a commitment to patient safety and satisfaction.

Other options, while they might seem helpful, do not address the complaint with the necessary thoroughness and could risk overlooking important details that require attention.