If a receptionist's computer is visible to patients and often accesses PHI, what action is advisable?

Moving the computer to a less visible location is a prudent action to safeguard patient privacy, especially when handling protected health information (PHI). The visibility of the computer can lead to unintentional exposure of sensitive data to patients in the waiting area or passing by. By relocating the computer, the practice mitigates the risk of unauthorized access to confidential information and ensures compliance with privacy regulations such as HIPAA, which mandates safeguarding patient data from unnecessary exposure.

While other options may also seem beneficial, they may not provide as direct an improvement to privacy. For instance, installing a privacy screen can reduce visibility from certain angles but does not eliminate the problem entirely if individuals are still able to view the screen from other vantage points. Restricting access to patient information altogether could impact the efficiency and effectiveness of the receptionist's ability to perform their duties, making it an impractical solution. Allowing patients to see the screen as part of transparency poses significant risks to confidentiality and privacy, which could lead to potential breaches of sensitive information.

Thus, relocating the computer addresses the core issue of visibility and enhances the overall confidentiality of patient information in a practical manner.