What should you do if a lab informs you they lost an impression and you need to reach the patient?

When a lab informs you that they have lost an impression, it is crucial to properly communicate with the patient to address the issue and ensure that they receive the needed care. By informing the sister who you are and asking the patient to return your call, you establish a clear line of communication and demonstrate professionalism. It also provides the patient with the opportunity to understand the situation directly from you, which can help alleviate any concerns or confusion.

Utilizing a personal approach, such as identifying yourself and directly requesting a return call, fosters trust and maintains a strong patient-provider relationship. This is particularly important in the context of dental practice, where clear communication can significantly impact patient satisfaction and compliance.