When Bill returns for crown delivery but has an outstanding balance, what is the best course of action for the dental professional?

The best course of action in this situation is to confirm that the crown fits well and cement the restoration if satisfactory. This approach focuses on patient care, ensuring that Bill receives the dental treatment he needs. By proceeding with the delivery and cementation of the crown, the dental professional upholds the standard of care, prioritizing the patient's oral health over administrative concerns related to payment.

In the context of dental ethics, it is crucial to provide needed treatment regardless of outstanding balances, as long as the patient's health and well-being are maintained. Delivering the crown not only addresses Bill's immediate dental needs but also reinforces a trusting relationship between the patient and the provider. It is vital for dental professionals to balance the business aspect and patient care, and meeting the patient’s needs can lead to more open discussions about payment options afterward.

While discussing options for payment plans is a considerate approach, it should ideally be done without disrupting patient care. Not placing the crown due to unpaid dues or canceling the appointment could result in patient dissatisfaction and potentially worsen the patient's dental condition, which is counterproductive to the ethical obligations of a dental professional.