When notifying a patient about a delay in their dental repair, what is the best course of action if you cannot reach them directly?

Leaving a message for the patient is the best course of action when you are unable to reach them directly regarding a delay in their dental repair. This approach ensures that the patient is informed promptly about the situation, allowing them to make any necessary adjustments or decisions based on that information.

A message provides a clear communication channel that the patient can retrieve at their convenience, addressing the immediate need to notify them without having to rely on their return call. It demonstrates professionalism and shows that you value the patient's time and care, helping maintain a positive relationship.

While informing relatives or sending an email notification could also convey the information, they may not be as effective as a direct message left for the patient. Informing relatives may breach confidentiality or privacy regulations, while email may not be read in a timely manner compared to a direct message, which can be accessed immediately. Waiting for the patient to call back is not proactive and may lead to unnecessary delays in informing them of the situation.